Test the Voice AI Assistant

Welcome to the ShopNova Amazon Connect portfolio demonstration. This site contains the exact knowledge base our voice bot uses to assist customers.

Portfolio Project Scope

AWS Contact Center Demo featuring:

  • An intelligent IVR with Lex + Lambda for low-cost deterministic intents.
  • Amazon Q in Connect (with S3) for Agent Assist & Q Self-Service.
  • Contact Lens for real-time analytics & sentiment analysis.
+44 20 4642 4878

How to test:

  • Review the Store Data: See our mock product catalog to ask specific inventory questions.
  • Review the Help Center: Ask the bot about our delivery, payment, return, or warranty policies.
  • Try Escalation: Express frustration (e.g., "I want to complain") to test human routing.
  • Try Fallbacks: Say "Goodbye" to gracefully end the call.