Test the Voice AI Assistant

Welcome to the ShopNova Amazon Connect portfolio demonstration. This site contains the exact knowledge base our voice bot uses to assist customers.

Portfolio Project Scope

AWS Contact Center Demo featuring:

  • An intelligent IVR with Lex + Lambda for low-cost deterministic intents.
  • Amazon Q in Connect (with S3) for Agent Assist & Q Self-Service.
  • Contact Lens for real-time analytics & sentiment analysis.
+44 20 4642 4878

How to test:

  • Review the Store Data: See our mock product catalog to ask specific inventory questions.
    • "Do you have Samsung Galaxy S25 Ultra in stock?"
    • "Is AirPods Pro available?"
    • "Do you have iPad Pro in stock?"
  • Review the Help Center: Ask the bot about our delivery, payment, return, or warranty policies.
    • "Tell me about non-returnable items."
    • "Tell me about refund timing."
    • "What product issues are covered by the warranty?"
    • "Tell me about digital wallets."
  • Try Mixed AI Routing: Combine inventory and policy questions.
    • "Tell me about return shipping."
    • "Do you have Samsung Galaxy S25 in stock?"
    • "What about Apple iPhone 16?"
  • Try Escalation: Express frustration (e.g., "I want to complain") to test human routing.
    • "I want to complain."
    • "I need to speak to an agent."
    • "This is not helping me."
  • Try Fallbacks: Say "Goodbye" to gracefully end the call.
    • "Thank you. Goodbye."
    • "No, that's all. Bye."
    • "Thanks, goodbye."